Frequently Asked Questions
Accessing Services
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You may also contact me by leaving a message on my secure business phone voicemail at (206) 339-9938.
You may also contact me via email. This my preferred communication.
If you want to know more about therapy services or are a current client you may email me at transform@crisalidahealing.com
If you are seeking clinical consultation, or supervision you may contact me at transform@crisalidahealing.com
If you are seeking information about about my research, teaching, or community projects you may contact me at transform@crisalidahealing.com
Please note, due to a high volume of emails, it generally takes until the following week of receiving your communication to respond.
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Within my practice I aim to create an accessible space for healing in multiple ways tending to body, processing, movement, expressive, sensory access needs of individuals. I work from the position of Disability Justice as a foundation in my practice.
Accessibility means many different things for different folks. While I strive to create a physical space and processes that are as accessible as possible, it is difficult for people who may not have the same access needs or embodied experiences to get it all right, all of the time.
I acknowledge that accessibility needs are broad, depend on the individual, may also intersect with other identity and cultural needs, and may shift on a day to day basis, and shifting needs of the person.
I may not be able to meet all your accessible needs but I am committed to working with you to support your healing journey that is responsive to your access needs around disability, chronic illness, chronic pain, sensitivities, sensory, and executive functioning needs.
If you have accessibility needs, please contact me to discuss.
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I do not speak Spanish fluently. However, I was raised within a multigenerational family of bilingual speakers and within a community whose first and primary languages are a regionally unique, colloquial dialect of Spanish and Indigenous languages specific to Northern New Mexico.
The Spanish I know and often use comes from the colonial history of Northern New Mexico that includes European Spanish, Arabic, Portuguese and code-switching idioms and dichos of Xicanx/Mexican-born people of mixed indigenous ancestry, and the language of my indigenous ancestors the Tlaxcalan peoples who spoke Náhuatl.
I understand and read Spanish better than I currently speak it and write it. I am limited in my clinical Spanish knowledge, but speak Spanglish and integrate my Nuevamexicana/Xicana colloquial Spanish in daily life.
I am deeply committed to re-centering the healing language of my Xicanx/Mestiza idioma herencia (language inheritance) and my ancestors. I am currently re-learning/re-membering the Spanish of my people and also my ancestor’s Indigenous language of Náhuatl.
For all my clients, I deeply encourage you to speak Spanish or what ever language is your first, primary, ancestor, heart language in session, even if I have limited understanding. I fiercely believe this is necessary to our healing to be able to access and utilize the languages and expressions that are ancestral, cultural, spiritually resonant, and embodied to support more meaningful healing, to access our full emotional landscape, and understand who we are in this journey.
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I am located in Seattle, Washington. I am licensed to see clients who currently reside in and are present at the time of service in Washington state only.
At this time, all my services are currently offered primarily via Telehealth sessions.
In person sessions are reserved for EMDR intensives and expressive arts groups in Ballard.
My business mail address is 2400 NW 80th Street #530 Seattle, WA 98117.
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Once you are an established client, you will be able to schedule your regular appointments through the Secure Client Portal.
For extended therapy sessions, group therapy sessions, case management or crisis appointments with me, you will need to contact me via secure messaging, phone or email to schedule. You must be an established client to access all service options.
My schedule is more fluid than some therapists in that I do not hold a particular day and time just for you. If there is a day and time that works best for you, you are able to schedule up to 3 months ahead to schedule this day and time (given my availability).
Typical session availability is on Sunday, Monday, Tuesday, Wednesday, Thursday from 10:00 am to 6:00 pm PST.
Please note if you do not schedule a standing time with me, available times are first come, first serve.
For existing clients go to the Secure Client Portal
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Please contact me about current openings. If I have current opening, we can schedule a 20- 30 minute (no charge) consultation either via phone or video meeting.
Please call and leave a voice message at (206) 339-9938 and/or email me at transform@crisalidahealing.com
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NOTICE OF PRIVACY PRACTICES
This notice went into effect on Effective January 1, 2019
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
I. MY PLEDGE REGARDING HEALTH INFORMATION:
I understand that health information about you and your health care is personal. I am committed to protecting health information about you. I create a record of the care and services you receive from me. I need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by this mental health care practice. This notice will tell you about the ways in which I may use and disclose health information about you. I also describe your rights to the health information I keep about you, and describe certain obligations I have regarding the use and disclosure of your health information. I am required by law to:
• Make sure that protected health information (“PHI”) that identifies you is kept private.
• Give you this notice of my legal duties and privacy practices with respect to health information.
• Follow the terms of the notice that is currently in effect.
• I can change the terms of this Notice, and such changes will apply to all information I have about you. The new Notice will be available upon request, in my office, and on my website.
II. HOW I MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU:
The following categories describe different ways that I use and disclose health information. For each category of uses or disclosures I will explain what I mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways I am permitted to use and disclose information will fall within one of the categories.
For Treatment Payment, or Health Care Operations: Federal privacy rules (regulations) allow health care providers who have direct treatment relationship with the patient/client to use or disclose the patient/client’s personal health information without the patient’s written authorization, to carry out the health care provider’s own treatment, payment or health care operations. I may also disclose your protected health information for the treatment activities of any health care provider. This too can be done without your written authorization. For example, if a clinician were to consult with another licensed health care provider about your condition, we would be permitted to use and disclose your personal health information, which is otherwise confidential, in order to assist the clinician in diagnosis and treatment of your mental health condition.
Disclosures for treatment purposes are not limited to the minimum necessary standard. Because therapists and other health care providers need access to the full record and/or full and complete information in order to provide quality care. The word “treatment” includes, among other things, the coordination and management of health care providers with a third party, consultations between health care providers and referrals of a patient for health care from one health care provider to another.
Lawsuits and Disputes: If you are involved in a lawsuit, I may disclose health information in response to a court or administrative order. I may also disclose health information about your child in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
III. CERTAIN USES AND DISCLOSURES REQUIRE YOUR AUTHORIZATION:
1. Psychotherapy Notes. I do keep “psychotherapy notes” as that term is defined in 45 CFR § 164.501, and any use or disclosure of such notes requires your Authorization unless the use or disclosure is:
• For my use in treating you.
• For my use in training or supervising mental health practitioners to help them improve their skills in group, joint, family, or individual counseling or therapy.
• For my use in defending myself in legal proceedings instituted by you.
• For use by the Secretary of Health and Human Services to investigate my compliance with HIPAA.
• Required by law and the use or disclosure is limited to the requirements of such law.
• Required by law for certain health oversight activities pertaining to the originator of the psychotherapy notes.
• Required by a coroner who is performing duties authorized by law.
• Required to help avert a serious threat to the health and safety of others.
2. Marketing Purposes. As a psychotherapist, I will not use or disclose your PHI for marketing purposes.
3. Sale of PHI. As a psychotherapist, I will not sell your PHI in the regular course of my business.
IV. CERTAIN USES AND DISCLOSURES DO NOT REQUIRE YOUR AUTHORIZATION:
Subject to certain limitations in the law, I can use and disclose your PHI without your Authorization for the following reasons:
1. When disclosure is required by state or federal law, and the use or disclosure complies with and is limited to the relevant requirements of such law.
2. For public health activities, including reporting suspected child, elder, or dependent adult abuse, or preventing or reducing a serious threat to anyone’s health or safety.
3. For health oversight activities, including audits and investigations.
4. For judicial and administrative proceedings, including responding to a court or administrative order, although my preference is to obtain an Authorization from you before doing so.
5. For law enforcement purposes, including reporting crimes occurring on my premises.
6. To coroners or medical examiners, when such individuals are performing duties authorized by law.
7. For research purposes, including studying and comparing the mental health of patients who received one form of therapy versus those who received another form of therapy for the same condition.
8. Specialized government functions, including ensuring the proper execution of military missions; protecting the President of the United States; conducting intelligence or counter-intelligence operations; or helping to ensure the safety of those working within or housed in correctional institutions.
9. For workers’ compensation purposes. Although my preference is to obtain an Authorization from you, I may provide your PHI in order to comply with workers’ compensation laws.
10. Appointment reminders and health related benefits or services. I may use and disclose your PHI to contact you to remind you that you have an appointment with me. I may also use and disclose your PHI to tell you about treatment alternatives, or other health care services or benefits that I offer.
V. CERTAIN USES AND DISCLOSURES REQUIRE YOU TO HAVE THE OPPORTUNITY TO OBJECT:
1. Disclosures to family, friends, or others. I may provide your PHI to a family member, friend, or other person that you indicate is involved in your care or the payment for your health care, unless you object in whole or in part. The opportunity to consent may be obtained retroactively in emergency situations.
VI. YOU HAVE THE FOLLOWING RIGHTS WITH RESPECT TO YOUR PHI:
1. The Right to Request Limits on Uses and Disclosures of Your PHI. You have the right to ask me not to use or disclose certain PHI for treatment, payment, or health care operations purposes. I am not required to agree to your request, and I may say “no” if I believe it would affect your health care.
2. The Right to Request Restrictions for Out-of-Pocket Expenses Paid for In Full. You have the right to request restrictions on disclosures of your PHI to health plans for payment or health care operations purposes if the PHI pertains solely to a health care item or a health care service that you have paid for out-of-pocket in full.
3. The Right to Choose How I Send PHI to You. You have the right to ask me to contact you in a specific way (for example, home or office phone), or to send mail to a different address, and I will agree to all reasonable requests.
4. The Right to See and Get Copies of Your PHI. Other than “psychotherapy notes,” you have the right to get an electronic or paper copy of your medical record and other information that I have about you. I will provide you with a copy of your record, or a summary of it, if you agree to receive a summary, within 30 days of receiving your written request, and I may charge a reasonable, cost-based fee for doing so.
5. The Right to Get a List of the Disclosures I Have Made. You have the right to request a list of instances in which I have disclosed your PHI for purposes other than treatment, payment, or health care operations, or for which you provided me with an Authorization. I will respond to your request for an accounting of disclosures within 60 days of receiving your request. The list I will give you will include disclosures made in the last six years unless you request a shorter time. I will provide the list to you at no charge, but if you make more than one request in the same year, I will charge you a reasonable cost-based fee for each additional request.
6. The Right to Correct or Update Your PHI. If you believe that there is a mistake in your PHI, or that a piece of important information is missing from your PHI, you have the right to request that I correct the existing information or add the missing information. I may say “no” to your request, but I will tell you why in writing within 60 days of receiving your request.
7. The Right to Get a Paper or Electronic Copy of this Notice. You have the right get a paper copy of this Notice, and you have the right to get a copy of this notice by e-mail. And, even if you have agreed to receive this Notice via e-mail, you also have the right to request a paper copy of it.
You will need to sign an Acknowledgement of Receipt of the Privacy Notice
Under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), you have certain rights regarding the use and disclosure of your protected health information. Once you are a client you will need to sign the Privacy Practices Notice for my clinical practice, acknowledging that you have received a copy of HIPAA Notice of Privacy Practices.
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Current clients can access the Secure Client Portal HERE
Practice Policies
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Each appointment belongs to you. It is your space to take time with and honor yourself in your healing and growth journey with support. I understand at times you may need to miss your appointment knowing life will happen, things will come up beyond our control, bodies and beings may need tending to.
I have a 24 hour cancellation policy. You must inform me at least 24 hours prior to your appointment to not be charged a cancellation/no show fee.
If you fail to cancel within the 24 hours prior to your appointment a $95 fee will be charged to the credit card on file for you. If you are able to re-schedule for another appointment in that same week, I will waive the $95 fee.
The time you are scheduled is for you and please understand it may also be a spot that someone else could have used. Please be mindful that late cancellations and no shows also have an impact my schedule and income.
This cancellation/no show policy is in place to ensure all my clients have access to the appointment times they need and to support consistency in my income, business, and time management.
If you need to reschedule or cancel an appointment you may do so via the Secure Client Portal, by secure text messaging me using the Spruce app or calling me. I require notification of cancellation at least 24 hours prior to your appointment time.
I will wait 10 minutes into an appointment and you will be considered a no show at 11 minutes, unless you have communicated with me about running late.
I do not call people to remind them of their appointments unless discussed previously as an accessibility accommodation. If you miss an appointment I will send you an email to communicate about missed appointment.
After three times of not notifying me per the cancellation policy and/or were a no show to an appointment more than three times, we will discuss the challenges that are making it difficult to attend sessions and seek a resolve as feasible, seek referral to a better fit for services, or discuss termination of services.
I reserve the right to terminate services if there are repeated no shows without communication.
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The length of therapy depends on your goals, your symptoms, your initiative and commitment, your life situations, your beliefs and values and your expectations. Your participation in therapy is voluntary (unless court mandated). My goal is that you feel empowered, equipped, and confident to be your own healer and are connected in ways that will help you continue to grow and sustain you.
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No. If you are interested in exploring medication or need medication prescribed I will provide you with referrals to prescribers and we will collaborate regarding your treatment goals. You will need to sign a Release of Information for me to work in collaboration with other providers.
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Medication is your choice. I believe in informed consent and working with an appropriate provider/prescriber around your needs and desires to engage in medication therapy.
I will work with you to discuss the pros and cons of medication therapy in general and to help you to understand your resources and options.
I do not prescribe medication and I do not have bias or opinion as to whether medication therapy is the best option for you or not.
If there are symptoms that are making it difficult for us to work together effectively and medication intervention may be helpful, we will discuss this in the context of your therapeutic goals and needs and other providers advice.
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I am not a substance use specialist. While I have training and professional experience with substance use and harm reduction, if you are actively using substances to the extent that it has become difficult or impossible to manage and it is having a significant impact on your life and/or is your primary concern, I will assist you in finding a therapist or other professionals and services that may be better able to support you and your healing or recovery goals that I may not be equipped to support you with.
I generally request that a person is at least a year in recovery and/or connected to other specialists or services in order to work with me. I am more than willing to work with you in collaboration with other providers who specialize in substance use to ensure you have the best care. Please contact me to discuss more about how I can best support you.
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I have several years of experience supporting survivors of intimate partner and interpersonal violence, including people with disabilities experiencing violence from their caregivers/support people.
I started my work in social services, 25 years ago working in domestic violence shelters, on teen-dating violence, and as a vulnerable adult protective services investigator. I understand intimate partner, interpersonal, caregiver, vulnerable adult abuse, abuse dynamics and complexities, power and control dynamics well.
However, if you are currently experiencing intimate partner or interpersonal violence, and in the course of our initial consultation or in the process of our work together, it is determined you (and your children/others) may be in immediate danger or at risk or serious harm, it may be important to prioritize your safety and safety planning and making connections with services that can support the appropriate crisis and emergency services may take precedence to the work we are doing and you may require different support in the interim. Best practice is to collaboratively assess your situation at intake and go from there.
Please contact me to discuss more about the supports for you.
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Not at this time. I only provide services to individual adults 18 years old or older. I do not provide family therapy. Per my client and their healing/clinical needs there may be times where it is appropriate to have family members join in during a session or two to support my client’s therapeutic work but the focus will remain on the individual client.
I do support parenting people and people who are caregivers and support for children and other adults.
If from time to time your child might wander into the room, or needs your presence during a therapy session, and you want to continue for that day, I will support you and your child with a parenting-centered healing session.
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Not at this time. I only provide services to individual adults 18 years old or older. Per my client and their healing/clinical needs there may be times where it is appropriate to have partners, spouses, polycule connections join in during a session or two to support their therapeutic work but the focus will remain on the individual client.
I do support people in navigating healthy poly and monogamous relationships.
Fees & Insurance
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I only accept private pay. I am not in-network with and do not accept any insurance at this time. You are responsible for any and all charges incurred in our work together. For payment, I keep your credit/debit card on file in the secure electronic health management system I use. Your card is charged at the end of each session. I also accept payment via Heath Savings Accounts (HSA) and Medical Savings Accounts (MSA).
Current fees for services are:
Individual Psychotherapy (50 min) $175/session
Individual Psychotherapy (75 min) $205/session
Individual Psychotherapy (90 min) $235/session
Assessment & Diagnostic Evaluation (75 min) $205/session
Additional Support - Short Session (30 min) $95/session
Crisis Psychotherapy (first 60 min) $205/session
Crisis Psychotherapy Extended (add’l 30 min) $95 each add’l 30 min. of crisis psychotherapy & supports
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Yes, I maintain a limited number of sliding scale fee spots in my practice. Sliding scale fee access is ONLY an option for people who do not have access to insurance benefits and/or who qualify.
I also offer two spots to Open Path Psychotherapy Collective members that are pay what you can.
People who qualify for sliding scale fee may include some people who have access to insurance benefits but are not able to use them for a specific reason AND cannot pay my standard fee. Examples of this may include not meeting clinical criteria for OON reimbursement, privacy or safety concerns in using benefits (like intimate partner/interpersonal abuse), or having specific support needs or barriers to accessing appropriate care from other providers/services.
My sliding scale fee structure represents a practice that understands there are often multiple determining factors that creates barriers to accessing and paying for the mental health treatment you desire. I encourage you to review the Green Bottle Tool at this website for assessing privilege and access.
Please be aware, accessing sliding scale fee for services when you can truly afford a higher fee, limits the access to these fees for someone else who needs this financial flexibility in order to access services.
If you would like more information about sliding scale access, current availability, and how to qualify please contact me directly to discuss.
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No. My services are considered Out-of-Network for ALL insurance plans for mental/behavioral health services. However, depending on your provider some insurance companies will partially reimburse you for your psychotherapy services from therapists who are out of network (do not accept their insurance plan). I can provide you with a Superbill (a detailed receipt of services and must include a diagnosis) to submit an out-of-network reimbursement claim.
You must contact your insurance provider to verify if and how your plan may compensate you for psychotherapy services out of network. See What should I ask my insurance provider about Out-of-Network options?
Other things to consider for submitting a Superbill for potential reimbursement:
If you are submitting a Superbill to insurance you will still be charged my standard fee of $175 (50 min) or $205 (75 min) due at the time of service.
I cannot offer sliding scale fee for people who have access to insurance. If you are unable to pay my standard fee, I encourage you to find a provider that is in network with your insurance.
Medicaid does NOT reimburse out-of-network providers.
NOTE: You may request a sliding scale fee in lieu of an insurance OON reimbursement, however my ability to offer you a sliding fee depends on the unique circumstances AND availability.
Please be aware that health insurance companies require a diagnoses before they will agree to pay a reimbursement. Many mental health conditions for which people seek counseling do not qualify for reimbursement. A mental health diagnosis becomes part of your permanent health record and your insurance records.
If a mental health diagnosis is appropriate in your case, I will inform you of the diagnosis and what that means for you and how it relates to your treatment plan.
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You must contact your insurance provider to verify if and how your plan may reimburse you for psychotherapy services Out of Network. They will want to verify my license credentials which can be found at the WA State DOH providers credential search site HERE. They will also want to know my National Provider Number or NPI. My NPI is 1992352447.
I recommend when contacting your insurance provider you ask some of the questions here to help you determine your benefits:
*Does my health insurance plan include mental/behavioral health services AND cover Out of Network (OON) providers?
*What is the reimbursement rate for OON providers who using the CPT codes 90834-95 (45 min) and 90837-95 (60 min) (these are the codes for a standard session - telehealth)?
*How many sessions does my plan cover for OON mental/behavioral health providers? (Is it unlimited or is there a max?)
*How long will it take to be reimbursed for my claims?
*Do I have an OON deductible? If so, what is it and have I met it this year?
*Do I have a co-pay? If so how much?
*Will my OON sessions be applied to a separate OON deductible?
*Is prior approval required from my primary care physician in order for mental health services to be covered?
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It is important to me that you are able to receive the most person centered, holistic, integrative, and confidential care as possible. My priority is centering you in your care, addressing your specific needs and unique concerns, and creating as accessible as possible care that tends to a healing timeline that moves at the pace of you.
Much of the healing work I do is focused on complex trauma, complicated grief, traumatic stress from experiences of oppression, self-affirmation and care in the context of systemic harm or neglect - all of these take time to heal and have unique pathways. Healing is often not time conforming and is non-linear. Your mental health support needs may require nuanced and integrative you-centered approaches that consistent with my training and/or clinical knowledge are excellent approaches to healing, but may be at odds with with insurance companies policies and coverage/reimbursement guidelines.
To have mental heath services covered by insurance, it is you fit a specific criteria for diagnosis based on the Diagnostic and Statistical Manual of Mental Disorders (DSM) DSM 5-TR.
The DSM 5-TR is a compilation of statistics that categorizes mental health concerns, addressing these concerns from a clinical/medical model pathology framework. As a decolonial and disability justice grounded clinical activist and social justice worker, I understand that the specific criteria of a particular diagnosis may or may not address all of the complexities of your mental health experiences and needs and the context in which your experiences arose and exist.
When you use insurance, your carrier may request access to your clinical session notes which contain your private health information. This allows your carrier to dictate the type and duration of care you receive. Diagnosis is used in insurance is for them to determine what and how much care is allotted to you and doesn't always support the deeper, more complex and culturally succinct healing you deserve.
A clinical diagnosis can be a very helpful guide in treatment planning and may hold affirming value for understanding what you are experiencing and is necessary to treatment and to accessing many services. It may also imply something is wrong with you that needs to be fixed or cured. I work less from the medical model framework of "what is wrong with you", and more in the framework of “what has happened to you”, what is still happening to you and how your experiences, both internal and external, impacts your wellness and ability to live the life you wish for.
Often diagnosis does not address the complexities and nuance of people’s concerns that are legitimate experiences that affect our mental wellness; concerns like racism, ableism, heterosexism, transphobia, neurotypicalism, and other experiences of oppression, intergenerational grief and historical trauma are not viewed as legitimate “treatment” priorities and deeply connected to the symptoms you are experiencing. Because these are not thoroughly addressed or included in the DSM 5-TR diagnostic basis many of the concerns people have do not meet the criteria as outlined in the DSM 5-TR.
As a politicized therapist and clinical activist, I believe that a focus just on diagnosis and "fixing" or "curing" within biased time frames and narrow prescriptions of therapy, often disregards the complexities of a person's lived experiences, including those connected to experiences of oppression, historical and systemic trauma, and social injustice.
My goal is to develop a treatment/healing plan in collaboration with you based on the life you imagine, the life you currently live in the body you live in, based on your healing needs, honoring your privacy concerns, and using the modalities that resonate most with you and NOT what an insurance company says is right for you.
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Nirvana Reimbursement Calculator is a tool to help you understand what your Out-of-Network costs and reimbursement might be. It is still advised that you contact your provider directly and provide the questions and information discussed in the “What should I ask my insurance provider about Out-of-Network options? “
You can also access the Nirvana Reimbursement Calculator HERE
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Under the No Surprises Act (H.R. 133 effective January 1, 2022) Section 2799B-6 of H.R. 133 health care providers and health care facilities are required to inform individuals receiving services who are not enrolled in an a insurance plan or receive coverage (uninsured individuals), or not part of a Federal Health Care program, or those not seeking to file a claim with their plan or coverage (self-pay individuals) to receive a “Good Faith Estimate” of expected charges. The notification must be given both orally and upon request or at the time of scheduling a health care service.
It is your right to receive a “Good Faith Estimate” to help you estimate expected charges they may be billed over at least the next 12 months from the start of scheduling services, for health care items and services you receive. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created.
The information provided in a good faith estimate is only an estimate and actual items, services, or charges may differ from the good faith estimate. It is not possible for a psychotherapist or clinical social worker to know in advance exactly how many psychotherapy sessions may be necessary or appropriate for a given person and their specific clinical needs. Your total cost of services will depend on the number and type of psychotherapy sessions you attend and any fees related to services with me, clinical needs, or other circumstances related to your treatment, and including but not limited to any late cancellation/no show and legal fees. Therefore, it is important to note the Good Faith Estimate may not include any unknown, unexpected, or additional costs related to your unexpected needs and/or clinical necessity that that may arise during treatment. Any changes or increases to my business fees will be posted and you will be notified in writing and given a new Good Faith Estimate based on any changes, at the time the changes go into effect.
The Good Faith Estimate is not a contract or obligation to obtain services. The Good Faith Estimate will not require you to maintain psychotherapy services with Paloma Andazola-Reza, MSW, LICSW via Crisálida Healing & Transformation, PLLC. The Good Faith Estimate is also not a recommendation of treatment or a prediction that you need to attend or are limited to attending a specified number of visits. You are entitled to disagree with any recommendations made to you concerning your treatment and you may discontinue treatment at any time.
Federal law states if you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the charges and bill. If you are disputing a bill, you will need to contact your health care provider (or facility) listed in the bill and let them know that the billed charges are higher than your Good Faith Estimate. You have the right to request your provider to update the bill to match the Good Faith Estimate, negotiate the bill, or inquire if there is financial assistance available.
You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill. There is a $25 fee to use the dispute process. If the agency reviewing your dispute agrees with you, you will only have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount. For questions or more information about your right to a Good Faith Estimate or the dispute process, you can visit www.cms.gov/nosurprises or call 800-985-3059.
You have the right to ensure your health care provider gives you a Good Faith Estimate within the following timeframes:
If the service is scheduled at least three business days before the appointment date, no later than one business day after the date of scheduling;
If the service is scheduled at least 10 business days before the appointment date, no later than three business days after the date of scheduling; or
If the uninsured or self-pay client requests a good faith estimate (without scheduling the service), no later than three business days after the date of the request.
A new good faith estimate must be provided, within the specified timeframes if the patient reschedules the requested item or service.
“The choice to say yes or no or maybe is the healing, that choice is the work, that choice is the connection, that choice is the liberation, so it’s not about the doing, it’s about the choosing” -Kai Cheng Thom
Things You Are Allowed To Say To Your Therapist
I need to pause. That is not the language I would use. I feel disappointed. I feel misunderstood. That is not how I learn/process information… I disagree. That does not feel accessible to me. My body can’t do that…. I need…. My boundary is…. I feel uncomfortable. I feel overwhelmed. I am not ready to share that yet. I don’t want to talk about that. I want to talk about something else. I would like to explore (this thing) more. I want to end this session. That is not accurate or true to my experience. My experience is…. Something you said is bothering me and I would like to talk about it. I don’t feel like we addressed (this thing), I would like to do that. That skill you taught me isn’t helpful. I would like to try something different. Please explain your process so I can better understand. What you said impacted me, this is how… That…./Your….(action/behavior/modality/language/belief) is … (racist, ableist, heteronormative, transphobic, classist, anti-Black, anti-Indigenous, settler-colonial mentality, Euro-centric, antisemitic, fat-phobic, human-centric) I don’t understand. I don’t feel like we are a good fit. I have decided to work with someone else.